Great Wolf Lodge - LEAP Guest Recovery Training | eLearning Module

What happens when a guest has an issue? At Great Wolf Lodge, Pack Member's LEAP to solve the problem. This training helps Pack Members learn what they can do to make it right for the guest. 

 

The training includes an overview of LEAP, how to Produce a Solution and Choose Your Adventure scenarios. The full course link is listed below along with a few line of business scenarios.